Frequently Asked Questions – Operational Model & Devices

Who uses Opto?

• Patients: complete triage
• Admin/operational staff: use Admin Panel (flow visibility, re-direction, monitoring)
• Clinicians: remain in EPR

What devices are used?

Managed iPads in kiosk mode:

• Tamper-resistant enclosures
• Physically bolted to secure mountings
• Centrally managed and monitored

Who manages the devices?

Opto is responsible for device management, maintenance, and replacement, including updates, monitoring, and fault resolution.

What support is available?

• 24/7 support
• Rapid incident response
• Named Account Manager and Clinical Lead

What happens during downtime?

Agreed business continuity procedures are enacted while maintaining the single-pathway principle. Data capture continues in a consistent manner and is reconciled as needed.