Frequently Asked Questions – Overview

What is Opto Health?

Opto Health is a digital front-door triage and streaming platform for urgent and emergency care (UEC). It enables patients to check in, register, and complete a structured, symptom-led triage. The platform generates clinically readable outputs (presenting complaint, risk flags, acuity/priority, and suggested pathway) to support early prioritisation and streaming within ED, UTC, and SDEC.

What problem does Opto help solve?

Front-door processes are often fragmented, paper-based, and variable. Opto addresses this by:

• Capturing structured clinical information at arrival (before clinician contact)
• Reducing duplication between reception, triage, and clinician assessment
• Providing early visibility of demand and acuity to operational teams
• Enabling faster, more consistent streaming decisions
• Supporting compliance with rapid initial assessment expectations

Does Opto replace clinical judgement?

No. Opto provides decision support only. It standardises the capture of information and highlights risk, but clinical teams retain full authority over prioritisation, streaming, and treatment decisions at all times.